Frequently Asked Questions
WHAT EXACTLY IS E-REVIEWS?

e-Reviews is a cutting-edge review management platform designed to help businesses seamlessly manage and optimize customer feedback across various online platforms, including Google, Facebook, Booking.com etc.

HOW DOES E-REVIEWS HELP MY BUSINESS LOOK BETTER ONLINE?

e-Reviews helps by getting more positive reviews for your business, letting you easily reply to customer comments, and showing off the best reviews on your website and social media. With e-Reviews, your business can earn more trust and attract more customers.

WHICH BUSINESSES BENEFIT MOST FROM USING E-REVIEWS?

e-Reviews is ideal for businesses like restaurants, cafes, bars, hotels, shops, beauty salons, and spas. If positive customer feedback helps your business get more customers and make more sales, e-Reviews is for you.

IS E-REVIEWS EASY TO USE?

Absolutely! e-Reviews is designed to be straightforward and easy for anyone to use. It helps businesses effortlessly gather, track, and share reviews to boost their image and draw in more customers all in one place

How does e-Reviews ensure the authenticity of the reviews?

e-Reviews uses advanced algorithms and manual checks to ensure that all reviews collected are genuine and from real customers, ensuring the credibility of your business's online reputation.

Can I prioritise which reviews to showcase on my website or social media?

Yes, with e-Reviews, you have the flexibility to choose and highlight the reviews that best represent your business, ensuring potential customers see the best of what you offer.

What if I receive a negative review?

e-Reviews provides a unique feature that channels feedback from less-than-satisfied customers privately, allowing businesses to address concerns directly and improve based on constructive criticism.

How does e-Reviews integrate with my current business tools?

e-Reviews is designed to seamlessly integrate with a variety of business tools and platforms, making the transition smooth and hassle-free.

What subscription plans does e-Reviews offer?

e-Reviews offers three subscription plans: Basic, Premium, and Advanced. Each plan is tailored to fit different business needs and scales.

Can I switch between monthly and yearly subscriptions?

Yes, you have the flexibility to choose between monthly and yearly subscriptions. Opting for a yearly subscription offers a discount compared to the monthly rate.

How can I cancel my subscription?

e-Reviews uses Stripe for subscription management. You can easily cancel your subscription anytime through your account dashboard. There are no hidden fees or penalties for cancellation.

Is my payment information secure with e-Reviews?

Absolutely! We use Stripe, a globally recognised payment system, to handle our subscriptions. Your payment details are securely processed and never stored on our servers.